A list of places to get further information and support for Backup Exec:
Not version specific:
- The official Symantec Support Forum (12 section /11d section /10d and previous section )- No support contract? This is your only official support.
- Backup Exec for Windows Servers knowledge base – Search here for those pesky error codes. Also Hardware and Software Compatability Lists.
- Symantec Technology Network
- New Backup Exec support articles – the last 30 days worth of Knowledge Base articles and downloads
Direct Assist – Manage your support cases online – you need to have a support contract for this.Direct Assist has now been discontinued.
- Technical Support phone numbers – you need a support contract for these though.
- Backup Exec Tech Center – extra technical help from Symantec. Costs money though.
- The Administrator's Guide – essential reading.