Keeping Backup Exec 10 up to date

Hotfixes for the Backup Exec™ software are released from time to time. For version 10.1 and previous versions they need to be downloaded and installed manually. This tells you how to keep on top of them.

Finding updates

There are two ways to find which updates are available. One is to use the Veritas™ Update software, installed as part of the Backup Exec installation. This uses a web browser to list which updates are available and not yet installed on your media server. However there are some problems with Veritas Update, such as it doesn't always tell you the truth.

An alternative (and arguably better) method is to check manually what updates are available. This can be done by checking the Backup Exec downloads page, or checking the Backup Exec newest documents at least every 30 days. If you are the only administrator of your BE installation, you'll know what hotfixes have already been installed. If you have more than one administrator, record (manually) which hotfixes are installed.

Installing the updates

Each hotfix has documentation in the Technote which gives you important information such as:

  • Whether the Remote Agents will need reinstalling
  • Any special instructions for CASO, SSO or cluster environments

Installing the hotfix is simply a case of running the file on the media server. During the installation, you may be prompted for the original installation files if they have moved since the first installation. Each hotfix will stop the BE services, apply the updated files, then restart the BE services, so it can take several minutes even for a small patch. After the hotfix has been installed you will be prompted to restart the media server.

Whether you actually need to restart the server is a common question on the support forums. If you have several hotfixes to install, a reboot after each one can take quite a while. Some users have reported success in ignoring the reboot request and installing hotfixes one after another, then rebooting after the last hotfix is installed. Whether you do this or reboot after each hotfix is at your own discretion.

Once you've installed the last hotfix, you may need to reinstall the Remote Agents, as indicated by the technote for the hotfix. If so, simply install the remote agent in the normal way. A reboot of the remote computer is not normally required (except if using AOFO?). If you are installing several hotfixes, there is no need to reinstall remote agents until you've applied all the hotfixes.